Home / Help Center

How can we help?

Questions about your order, your fit or your gold? We're here.

Help Center

Popular questions

Quick answers to what our clients ask most. Can't find it? We're one message away.

Still need help?

We reply within 1 business day.

We ship with USPS to Puerto Rico and the United States. Orders are packed in 1–3 business days.

Puerto Rico · 1–3 business daysUS mainland · 3–7 business days

Shipping cost is calculated at checkout based on your order.

Once your order ships, you'll get an email with your USPS tracking link. You can also check your order status anytime in your account. Just sign in with the email you used to order.

Track my order

You have 14 days from delivery to request a return or exchange. To be accepted, your piece must be:

  • Unworn, unwashed and unaltered
  • With all original tags still attached
  • Free of makeup, deodorant, perfume, lint or pet hair
  • Free of smoke or other odors
  • Returned in its original packaging

A prepaid USPS return label is included in your package. Please send all items you're returning together in one package. A $7.99 return shipping fee is deducted from your refund, once per return. Original shipping costs are non-refundable.

Sale items and earrings are final sale for hygiene reasons.

Request your return online once your order has been delivered, within 14 days.

  1. 01Sign in with the email you used to order. We'll email you a one-time code, so no password is needed. Or open the View your order button in your order email.
  2. 02Go to Orders and open the order you want to return.
  3. 03Click Request return, select the items and the reason, and submit. For an exchange, write the size or color you'd like in the note.
  4. 04We'll review your request and email you once it's approved.
  5. 05Pack all items together in one package, attach the prepaid return label included in your order and drop it off at any USPS location.
Sign in to start a return

Don't see the Request return button? Your order may not be delivered yet, or it may be past the 14-day window. Message us on WhatsApp and we'll help.

Once we receive and check your piece, we'll issue your refund to your original payment method. It usually appears within 5–10 business days.

Most pieces fit true to size. Between sizes? Size up for a relaxed fit, or choose your usual size for a fitted look.

See exact measurements in our Size Guide.

Our jewelry is 18K gold-plated and made to keep its shine. To make it last longer:

  • Put it on after perfume and lotion
  • Take it off before showering, swimming or working out
  • Store it dry, in its pouch

New pieces arrive in small edits and sell fast. Join our VIP Group on WhatsApp for early access to new drops and exclusive offers.

Join the VIP Group